It’s a question that has troubled many employers.
Now, one of the biggest firms in the field is considering moving away from virtual assistants to a new line of work, with its hiring a virtual assistant to help with the company’s online care.
Cheshire said the virtual assistant, called the Care Assistant, will be in place as a virtual consultant who will assist with “customers’ shopping, billing, medical, dental and other services” at the company.
The job will require a degree from a provider that Cheshire said is “the only one” with the technology to handle such tasks.
The move is a major change in the way employers hire virtual assistants, a field where many have moved to embrace automation as a way to cut costs.
The move is likely to benefit companies like Cheshire, which has been one of many companies trying to use automation to replace some of the more complex tasks that previously required a professional.
While Cheshire doesn’t have a specific timeline for the hiring of the Care Associate, the company said the job is expected to be completed by the end of the year.
Cesaro, which is based in New York City, has been trying to move away from the virtual assistants that have been around for years and into a new field that involves more complex online tasks.
Its new Care Assistant will be a part of the company, said CEO Richard Cheshire.
“It will be an employee who will be responsible for all aspects of the customer service experience and be part of our customer support team,” Cheshire told CNBC.
“We want to create a team of caring people who are in a position to help make a customer’s experience as enjoyable as possible.”
Care assistants have become increasingly common, as employers have increasingly relied on people to perform tasks online and on-the-go, often as part of a complex online shopping experience.
This has led to many people, who are hired through the companies virtual assistant service, saying they are not paid enough to be fully compensated for their time.
Cochise said the role would be an excellent fit for Cheshire because it will help the company create “a seamless experience for its customers”.
“The new Care Associate will be able to work closely with our team to build a customer experience where our customers can access their medical information at a pace they never imagined,” Chesire said.
“The new Assistant will also be able assist in helping us with other tasks and will be available 24 hours a day, seven days a week.”
Chesire said the company has been working with several employers to find a solution to the problem of its virtual assistants not being paid for their online work.
The company recently signed a contract with the US Federal Trade Commission to hire a virtual employee for the Care assistant role, but Cheshire wouldn’t comment on what that contract might be or how much it might cost.
The company said it is also looking into ways to pay the care assistants.
“This is an exciting new opportunity that will help us provide better care and carers to our customers,” Chesir said.
The hiring of a virtual team will not be an easy task, Cheshire noted.
“It’s a big change to hire someone who has never worked in a physical environment,” he said.
The hiring process is expected, and Cheshire expects that some of its employees may have to undergo some training to learn how to use the new system.
The job is also expected to bring with it a new set of challenges.
Cheshire’s hiring of someone to do virtual work in a remote location was criticized by some employees.
“I am worried that this may create more of a need for people to come to work in person,” one employee told CNBC in an email.
“The Care Assistant’s role will allow us to have more time to focus on customer service and the many other tasks that require a team to perform,” Cheshires CEO said.
“Cheshires virtual assistants will have the opportunity to learn, practice, and grow in order to deliver a more seamless care experience to our employees and their families.”